Page d'accueil du site Navigation principale Début du contenu principal Plan du site Rechercher sur le site

Certified Hospitality Departmental Trainer

26 mars - 27 mars 09:00 - 18:00

Intensive 2-day workshop on how to build a strong team and increase productivity, and strive for the three “S” of training: Standards, Service, and Safety. 
Successful department trainers build a strong team and increase productivity, and strive for the three “S” of training: Standards, Service, and Safety. Hospitality employees who complete the Trainer Development Programand who have job responsibilities that include training individuals for functional skills within their department qualify to earn the Certified Hospitality Departmental Trainer (CHDT®)professional designation. The CHDT®designation provides formal recognition for those employees who not only excel at their own job, but also take on the added responsibility of showing others how to do the job right.

The Trainer Development Program contains following topics:

  • Training Overview
  • Purpose and Benefits of Training
  • Training Methods
  • Qualities of Good Trainers
  • The Training Process
  • The Cost of Training
  • Four-Step Training Method
  • Step One: Prepare to Train
  • Step Two: Conduct the Training
  • Step Three: Coach Trial Performance
  • Step Four: Follow Through
  • Learning
  • The Learning Process and Learning Styles
  • Overcoming Barriers to Learning
  • Needs of Adult Learners
  • Communication
  • The Communication Process
  • Nonverbal Communication
  • Verbal Communication
  • Listening Skills
  • Communication Barriers
  • Orientation
  • The Importance of Orientation
  • General Property Orientation
  • Specific Job Orientation
  • Establishing Rapport
  • Using Audiovisual Aids
  • Video
  • Technology
  • Other Audiovisual Aids
  • Group Training
  • Room Requirements
  • Making Training Interactive
  • Effective Questioning Techniques
  • Room Control
  • Entertainment as a Motivational Technique
  • One-on-One Training
  • Conducting One-on-One Training
  • Conducting On-the-Job Training
  • Coaching Nervous Trainees
  • Self-Paced Instruction

Workshop followed by Exam

The intensive 2-day workshop is led by a certified expert to familiarize the candidates with examination topics and materials in preparation for the AHLEI exam. Upon enrollment into the CHDT®program, each candidate receives a package containing the Study Materials in English. All CHDT®workshops consist of 16 hours of instruction in English and French.

At the end of each workshop, the instructor will proctor a paper-based exam available in three languages (English, German and French). The candidate can choose to take the exam immediately after the workshop, or within 6 months after enrollment. The CHDT®exam consists of 50 multiple-choice questions that must be answered within a two-hour time period. Candidates must achieve a minimum score of 70% to earn the CHDT®designation. Candidates who do not achieve a 70% score may retake the exam up to two additional times at a cost of $25 per attempt. Upon successful completion of the Exam the candidate receives Certificates from both AHLEI and the Swiss Hotel Association « hotelleriesuisse », and the CHDT®Lapel Pin.

How to Apply :
Apply for the Certified Hospitality Departmental Trainer(CHDT®)online by visiting the URPEAK website

You may also call us at +41 79 151 18 18, or send us an email at

***  Inscription ici ***


Lieu Urpeak, Avenue Gratta-Paille 2, 1018 Lausanne
Site web Urpeak - Formation
Horaires 09:00 - 18:00
Type Workshop
Téléphone +41 79 151 18 18
Public visé Olga Novitskaya
Prix 1000 francs
Organisateur Urpeak
Responsable Olga Novitskaya

Notre partenaire